Question 1

What time is check-in and check-out?

Accepted Answer

Check In: 4 PM - Check in time may vary. 4 PM is not guaranteed. Early check-in is not guaranteed. 
Check Out: 11 AM - Late check-out available until 12 pm

While it is our sincere hope to get all guests checked-in by 4 PM, we are experiencing longer than normal wait times for check-in. We appreciate your patience and understanding.

Question 2

Pet Policy

Accepted Answer

We are a pet-free facility. Pets are not allowed in any accommodation or anywhere on the property.

Question 3

Cancellation Policy

Accepted Answer

Cancellations must be made 7 days prior to the date of arrival for a full refund for the deposit. Please call to cancel or modify your reservation. We do not accept cancellations or changes via email or inquiry.

Question 4

Parking

Accepted Answer

Parking in our lot is free to all visitors, but a (free) parking permit is required for overnight guests.

Question 5

Wristband Policy

Accepted Answer

The use of all amenities including Shadow Lake and our pools are for registered, overnight guests only. Wristbands are required to use the facilities.

Question 6

Smoking Policy

Accepted Answer

We are a smoke-free facility. Smoking is not permitted in any room, on any balcony or porch, or on any corridor. Those who smoke in their rooms or on the balconies are subject to a $250 cleaning fee.

Question 7

Do you sell day passes to non-registered guests to use the pool and other amenities?

Accepted Answer

No. Our amenities are for registered, overnight guests only.

Question 8

How old do you have to be to rent a room?

Accepted Answer

Guests must be 21+ to reserve a room at Indian Head Resort. A valid ID is required at check-in.

Question 9

Do you have guest laundry facilities?

Accepted Answer

Yes, we have a coin operated laundry facility available on site.

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