Job Title:
Front Desk Representative
Job Type(s):
Full-time, Part-time
Shift(s) Available:
Night shifts
Location:
Indian Head Resort, Lincoln, NH
We are seeking a reliable and detail-oriented Front Desk Representative to join our team for night audit and closing shifts. The ideal candidate will be responsible for providing exceptional guest service, handling check-ins, balancing daily financial reports, and ensuring the security and smooth operation of the property during late night hours. Ability to work overnight hours a major plus.
Responsibilities:
Provide exceptional customer service, answering guest inquiries and addressing concerns or complaints professionally and efficiently
Process check-ins, check-outs, and reservations using the hotel’s property management system
Answer phone calls to assist in-house guests, create and modify reservations
Perform the night audit process, including reconciling daily financial transactions, balancing accounts, and generating reports for management
Handle cash, credit, and debit card transactions accurately, following established procedures
Ensure the lobby and front desk area are clean, organized, and well-stocked with necessary supplies
Monitor hotel security, reporting any unusual activity or concerns to management
Respond to guest calls and requests during the night, coordinating with other departments as needed
Settle any discrepancies in accounts or folios from the previous day
Prepare the front desk for the morning shift, ensuring all reports, paperwork, and tasks are completed
Maintain knowledge of hotel services, amenities, and local attractions to provide accurate information to guests
Communicate effectively with the housekeeping, maintenance, and management teams to ensure smooth operations
Qualifications:
Previous experience in hotel front desk or customer service preferred, particularly in night audit or closing shifts
Excellent communication and interpersonal skills
Basic accounting and cash-handling skills
Proficiency in using property management systems (PMS) and office software (e.g., Microsoft Office)
Strong attention to detail and ability to handle multiple tasks in a fast-paced environment
Ability to work independently during overnight hours with minimal supervision
Flexible availability to work overnight shifts, including weekends and holidays
Ability to stay alert and professional throughout the night
Benefits:
Competitive hourly wage
401k plan
50/50 medical insurance
Opportunity for career growth