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Job Title: 

Gift Shop Associate

Job Type(s): 

Full-time, Part-time

Shift(s) Available:

Day shifts, Night shifts

Location:

Indian Head Resort, Lincoln, NH

We are looking for a friendly and customer-focused Gift Shop Associate to join our team. The ideal candidate will provide excellent customer service, assist with sales, and maintain the shop's appearance and inventory. The Gift Shop Associate will help create a welcoming and enjoyable shopping experience for all customers by offering product knowledge and ensuring smooth retail operations.

Responsibilities:

  • Greet and assist customers in a friendly and professional manner

  • Provide information about products, pricing, promotions, and sales

  • Operate the point-of-sale (POS) system to process transactions, including handling cash, credit, and debit payments

  • Restock shelves, display merchandise attractively, and ensure the store is clean and well-organized

  • Assist with inventory management, including receiving deliveries, checking stock levels, and conducting inventory counts

  • Resolve customer inquiries, concerns, or complaints, providing excellent service at all times

  • Collaborate with team members to meet sales goals and maintain a positive work environment

  • Follow all store policies, procedures, and safety standards

  • Assist with opening and closing duties, including cash register reconciliation, store cleanup, and securing the premises

Qualifications:

  • Must be able to work flexible hours including day shifts, night shifts, weekends and school vacation weeks 

  • Prior retail or customer service experience preferred, but not required

  • Strong communication and interpersonal skills

  • Ability to work effectively in a fast-paced, customer-oriented environment

  • Basic math and cash-handling skills

  • Experience with POS systems is a plus

  • Ability to stand for extended periods and lift light to moderate-weight merchandise (up to 25 lbs)

  • A positive attitude and a passion for providing exceptional customer service

Benefits:

  • Competitive hourly wage

  • 401k plan

  • 50/50 medical insurance

  • Opportunity for career growth

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