Job Title:
Gift Shop Associate
Job Type(s):
Full-time, Part-time
Shift(s) Available:
Day shifts, Night shifts
Location:
Indian Head Resort, Lincoln, NH
We are looking for a friendly and customer-focused Gift Shop Associate to join our team. The ideal candidate will provide excellent customer service, assist with sales, and maintain the shop's appearance and inventory. The Gift Shop Associate will help create a welcoming and enjoyable shopping experience for all customers by offering product knowledge and ensuring smooth retail operations.
Responsibilities:
Greet and assist customers in a friendly and professional manner
Provide information about products, pricing, promotions, and sales
Operate the point-of-sale (POS) system to process transactions, including handling cash, credit, and debit payments
Restock shelves, display merchandise attractively, and ensure the store is clean and well-organized
Assist with inventory management, including receiving deliveries, checking stock levels, and conducting inventory counts
Resolve customer inquiries, concerns, or complaints, providing excellent service at all times
Collaborate with team members to meet sales goals and maintain a positive work environment
Follow all store policies, procedures, and safety standards
Assist with opening and closing duties, including cash register reconciliation, store cleanup, and securing the premises
Qualifications:
Must be able to work flexible hours including day shifts, night shifts, weekends and school vacation weeks
Prior retail or customer service experience preferred, but not required
Strong communication and interpersonal skills
Ability to work effectively in a fast-paced, customer-oriented environment
Basic math and cash-handling skills
Experience with POS systems is a plus
Ability to stand for extended periods and lift light to moderate-weight merchandise (up to 25 lbs)
A positive attitude and a passion for providing exceptional customer service
Benefits:
Competitive hourly wage
401k plan
50/50 medical insurance
Opportunity for career growth